Refund policy

At Viernez, we strive to ensure the quality of every item before it is shipped. Please take a moment to review our return policy below:

All sales are final. We do not accept returns or offer refunds once an item has been shipped.

Exceptions apply only in cases of damage. If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Size changes are only allowed within 5 hours of payment. After this 5-hour window, your order will be processed and no further size changes can be accommodated.

On-Hand Item Exchange Policy

• The sizes listed on our website are the only available sizes. Size exchanges are not possible.

• You may change your order to another on-hand item only before it has been shipped.

• Any price difference will apply; you'll need to pay the difference if the replacement item costs more, or receive store credit if it costs less.

• Once your order has been shipped, no exchanges or order changes can be made.

All communication regarding returns must be made through email. You can reach us at viernezph@gmail.com for further assistance.

We appreciate your understanding and continued support.